Reset a Mailbox Password by Local Admin

To reset a user’s mailbox password, follow the steps below:

  1. Log into the Control Panel.
  2. Click “Users” link in the “Users” section of the main dashboard.
    main_users_link
  3. In the Users dashboard, locate the appropriate user whose mailbox password you want to change and click the “Display name” link.
    user_display_name
  4. Click the “Change Password”¬†button.
    change_password_button
  5. Enter the new password in both text fields provided.
    NOTE: Do not click the “Generate new password” button.
    password_area_1
  6. Click the “Submit button”.
    password_area_2

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