Hosted Backup (Mozy): Custom Decomm

  1. Remove the admin(s).
    1. Click “List Admins” on the left side under  “Admins”.
    2. Search for the company name.
    3. Click on the admin’s name.
    4. Click “Delete Admin”.
    5. Click the “OK” button.
    6. Type in the admin password (The one you used to log into the portal with).
    7. Repeat till all admins for the company are gone.
  2. Remove the group.
    1. Click “User Group List” on the left side under “Quick Links”.
    2. Search for the company name.
    3. Click the delete icon (Trash can).
    4. Click ‘OK’.
  3. Return storage to Mozy.
    1. Click “Resource Summary” on the left side under “Quick Links”
    2. Take the number next to “Available” and divide by 20 and round down to the nearest whole number if needed.
    3. Click  “Change Plan” on the left side under “Quick Links”.
    4. Subtract the number you got from step 2 from number in the field next to “Add-ons” and replace it with the result.
    5. Click the “Submit” button.
    6. Click the “Continue” button.
  4. Add extra storage back to Default Group.
    1. If you had any extra storage left over (Amount from Step 3.2 wasn’t a whole number), you need to add it back to the “Default Group”.
    2. Click “Resource Summary” on the left side under “Quick Links”
    3. Get the number next to “Available”.
    4. Click “User Group List” on the left under “Quick Links”
    5. Click on the edit icon in the row for  “(default user group)”
    6. Add the number you got from step 3 and add it to the number in the field next to “Assigned”.
    7. If you end up with a number over 20, divide the number by 20 then take the remainder (the numbers after the decimal) and multiply by 20 and put that number in the in the field next to “Assigned”.
    8. Click the “Save” button.
    9. If you had to perform step 7,  go back to step 3.1.
  5. Complete the task in Singularity.

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