20 articles Troubleshooting Page 2 / 2

Troubleshooting issues with hosted exchange services.

Active Directory Management (IDSYNC) User Interface Guide

**Active Directory Management (IDSYNC) User Interface Guide** Contents of this manual Launching the Hosted Exchange Tab – Active Directory Users and Computers. User Properties. Exchange Properties. Creating a New User. Configuring New User Settings for the Control Panel Linking Existing Parallels Users/Distribution Lists/Contacts. Unlinking a User. SharePoint Properties. Windows Security Group Support. Contacts. Unprocessed Transactions.…

Active Directory Management (IDSYNC) Installation Upgrade Guide

**Active Directory Management Installation Upgrade Guide**   When a new version of AD Mgmt is released, Apptix will push the .exe file to existing customers’ AD Mgmt administrators, who will then perform the upgrade installation for their service. Stop the Identity Syncronizer – Service either in the Windows service manager or in the Identity Syncronizer Management…

Hosted Exchange SPAM / BULK mail policy

**Hosted Exchange SPAM / BULK mail policy** MegaPath Hosted Microsoft Exchange MegaPath Hosted Microsoft Exchange is an Enterprise-class email and collaboration service. Microsoft Exchange is designed to manage day-to-day business email and collaboration needs. It is not a tool for sending bulk email, including mass mailings, newsletters and other email marketing. Exchange does not provide…

Recovering Deleted Items In Outlook 2010 Or Outlook Web Access 2010

**Recovering Deleted Items In Outlook 2010 -or- Outlook Web Access 2010** The exchange recoverable Items folder contains items that were recently permanently deleted or emptied from the Deleted Items folder.  You can either recover these items to a location that you choose or purge them.  The recoverable items folder will store messages that were deleted…

Active Directory Autodiscover Outlook Client Issues

ISSUE: Outlook clients are connecting to the old server, instead of MegaPath’s hosted exchange server. SYMPTOMS: Not receiving new email in Outlook. Proxy settings changing automatically to old Autodiscover. General Malfeasance altogether! CAUSE: The client is receiving the wrong Autodiscover record which is being pushed out by the Active Directory server. RESOLUTION: Disable / override…

Your mobile phone is temporarily blocked from synchronizing error

ISSUE: Your are receiving the following error, “Your mobile phone is temporarily blocked from synchronizing using Exchange ActiveSync until your administrator grants it access.” SYMPTOMS: This typically occurs when you have just completed the Activesync / Mobile device setup and started to sync for the first time. CAUSE: This error is caused by the Mobile…

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