20 articles Troubleshooting

Troubleshooting issues with hosted exchange services.

Email using Telnet

http://drewsymo.com/2013/11/how-to-telnet-to-an-smtp-server-with-examples/ telnet o 199.119.192.35 587 EHLO lathampool.com AUTH LOGIN dmlraW5nY3VzdG9tZXJzZXJ2aWNlQGxhdGhhbXBvb2wuY29t TjB0U0ByRTI= MAIL FROM: vikingcustomerservice@lathampool.com RCPT TO: kmccall@megapath.com DATA From: vikingcustomerservice@lathampool.com To: kmccall@megapath.com Subject: Testing This is just a test. .

**How to use Track N’ Trace to search for specific email that were sent or received.**

Log into the Control Panel. Select the “More Services” Tab. Select the “Boundary defense for email” link. Select the “Show Password” button and make note of the “Login name” and “password” to access the your Boundary defense account.  Click on the “https://Clients.boundarydefense.com” and enter the credentials identified in step 2. Hit the “Log in” Button.  This…

Maximum number of Simultaneous Mailbox Connections for the Exchange 2010 environment

**Maximum number of Simultaneous Mailbox Connections for the Exchange 2010 environment** Below are the maximum number of simultaneous connections you can have to a single mailbox on the hosted exchange 2010 platform. Outlook Application Max Concurrency        : 20 Outlook Web Access Max Concurrency        : 15 ActiveSync Max Concurrency        : 10 IMAP Max Concurrency       : 20 POP Max Concurrency        :…

**File Types blocked in the 2010 Hosted Exchange environment and Outlook**

**File Types blocked in the 2010 Hosted Exchange environment and Outlook** The file types that are blocked by TrendMicro / ScanMail, for the Hosted Exchange Environment are listed below.  These file types are restricted for security purposes and cannot be changed.  However, if you .ZIP and password protect the files, they will pass the scanning…

Sonian Discovery Archiving Help and Support Links.

**Sonian Discovery Archiving Help and Support Links** Log into the Control Panel, and access the “Discovery Archive” Tab from the menu bar. Select the “Sonian Discovery Archive” TAB. Select the “General” link. The Link named “Portal Access” is the specific website you should browse to in order to access your archive.  Every customers link will…

Reset Mailbox Password by End User.

For the End user to reset their personal mailbox password, follow the steps below: Log into the Control Panel using End Users credentials – https://exchange.megapath.com Click the “Login” link. In the Users Control Panel, Click the “Change Password” button. Enter the new password in both text fields provided. NOTE: Do not click the “Generate new password”…

Initialize or reset your password for Symantec Spam Manager (End User)

**Initialize or reset your password for Symantec Spam Manager (End User)** 1. Go to https://spammanager-3.messagelabs.com/forgotpassword.xsp and enter the end user’s specific email address in the “Email Address” field.  Select “Request Password Reset” button. 2. It will bring you to the screen below.  Click “Continue” button.   3. The email address you used in step 1 will…

Cannot open your default email folders. Information store could not be opened.

Issue: When starting Outlook you get the following errors: Cannot open your default email folders. Information store could not be opened Cannot start Microsoft Outlook. Cannot open the Outlook window. The server is not available. Contact your administrator if this condition persists. When trying to display or select a folder: Cannot display the folder. File…

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