mpcloudlab.com has written 85 articles

Initialize or reset your password for Symantec Spam Manager (End User)

**Initialize or reset your password for Symantec Spam Manager (End User)** 1. Go to https://spammanager-3.messagelabs.com/forgotpassword.xsp and enter the end user’s specific email address in the “Email Address” field.  Select “Request Password Reset” button. 2. It will bring you to the screen below.  Click “Continue” button.   3. The email address you used in step 1 will…

Cannot open your default email folders. Information store could not be opened.

Issue: When starting Outlook you get the following errors: Cannot open your default email folders. Information store could not be opened Cannot start Microsoft Outlook. Cannot open the Outlook window. The server is not available. Contact your administrator if this condition persists. When trying to display or select a folder: Cannot display the folder. File…

Setup Policy Based Encryption / Data Protection for Exchange

**How to setup Policy Based Encryption for your hosted exchange email** By default, when you order your exchange service, you will need to purchase the Policy based encryption service in order to use it. Log into the Control Panel. Select the “More Services” Tab.  Select the  “Boundary defense for email” link. Select the “Show Password”…

Active Directory Management (IDSYNC) User Interface Guide

**Active Directory Management (IDSYNC) User Interface Guide** Contents of this manual Launching the Hosted Exchange Tab – Active Directory Users and Computers. User Properties. Exchange Properties. Creating a New User. Configuring New User Settings for the Control Panel Linking Existing Parallels Users/Distribution Lists/Contacts. Unlinking a User. SharePoint Properties. Windows Security Group Support. Contacts. Unprocessed Transactions.…

Mobile Phone Configurations

***Note*** Make sure the ActiveSync option is turned on for the mailbox. Android Tap the menu button. Tap “System settings” Tap “Account” Tap “Add account” Tap “Corporate” Enter your e-mail address in the “Email address” field. Enter your password in the password field. Tap “Next” In the “Domain\Username” field  enter  the “Windows domain\user name” which can be…

Active Directory Management (IDSYNC) Installation Upgrade Guide

**Active Directory Management Installation Upgrade Guide**   When a new version of AD Mgmt is released, Apptix will push the .exe file to existing customers’ AD Mgmt administrators, who will then perform the upgrade installation for their service. Stop the Identity Syncronizer – Service either in the Windows service manager or in the Identity Syncronizer Management…

[OLD] Java 7 Update 51 blocks vCloud Director from uploading ISO images

**Java 7 Update 51 blocks vCloud Director from uploading ISO images** Affected features in vCloud Director 5.1 and earlier are: Upload Media applet issues VPN for an organization virtual data center (vDC) network issues If you use a version of Java prior to Java 7 Update 51 and you see the following error: “This application…

Hosted Exchange SPAM / BULK mail policy

**Hosted Exchange SPAM / BULK mail policy** MegaPath Hosted Microsoft Exchange MegaPath Hosted Microsoft Exchange is an Enterprise-class email and collaboration service. Microsoft Exchange is designed to manage day-to-day business email and collaboration needs. It is not a tool for sending bulk email, including mass mailings, newsletters and other email marketing. Exchange does not provide…

Importing Mailboxes, Contact and Distribution Lists via the Batch (CSV) Import feature

**Importing Mailboxes, Contact and Distribution Lists via the .CSV import feature** MAILBOX Batch importation: Rather than adding mailboxes individually, you may utilize the [Import Mailboxes] button to batch create mailboxes based upon the data parameters required to create and add mailboxes to your Exchange account. The import file is typically a comma delimited (.csv) file…